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The Hickory Hub — Membership Agreement & Community Standards
Welcome to The Hickory Hub!
The Hickory Hub is committed to providing a professional, welcoming, and productive environment where businesses and individuals can work, collaborate, and grow without the overhead of maintaining a traditional office.
This Membership Agreement establishes the terms and conditions governing membership, facility access, payments, and use of The Hickory Hub's locations and amenities.
By enrolling in a membership, accepting this Agreement electronically, or continuing to use the facilities following acceptance of these terms, the Member agrees to comply with this Agreement and all applicable policies incorporated herein.
1. Membership Terms
1.1 Membership Types
The Hickory Hub offers various membership options, including Flex Desk, Private Office, Semi-Private Office, Team Office, Virtual Office, and Day Pass memberships.
Each membership provides only the access, services, amenities, and privileges expressly included in the Member's selected membership plan.
1.2 Membership Duration
Unless otherwise specified in the Member's enrollment agreement or membership confirmation:
Flex Desk memberships operate on a month-to-month basis.
Private, Semi-Private, and Team Office memberships may require a minimum commitment as specified during enrollment.
Day Pass memberships are valid only for the purchased access period.
Virtual Office memberships are governed by the applicable membership terms and Mail Handling Policy.
Memberships with a specified minimum commitment remain financially binding throughout that commitment unless terminated under an applicable provision of this Agreement.
1.3 Renewal and Cancellation
Month-to-month memberships automatically renew each month unless canceled in accordance with the cancellation terms disclosed at enrollment.
Memberships subject to a minimum commitment continue through the agreed term. Any automatic renewal or conversion to month-to-month status following the initial commitment must be expressly identified in the Member's enrollment terms.
Cancellation requests must be submitted in writing to Hub management or through an approved membership cancellation process.
Cancellation does not eliminate outstanding balances or financial obligations incurred before the effective termination date.
Membership fees are not prorated or refunded for unused portions of a billing period unless required by law, expressly provided in the applicable membership terms, or approved by management.
1.4 Location-Specific Memberships
Memberships are assigned to a designated Hickory Hub location unless otherwise specified.
Membership at one location does not automatically provide access to private offices, dedicated workspaces, meeting rooms, or other restricted amenities at another location.
Management may establish location-specific rules, hours, access privileges, and amenities.
1.5 Membership Is Not Transferable
Memberships, assigned offices, access credentials, and related privileges may not be sold, transferred, subleased, assigned, or shared without prior written authorization from management.
2. Payments, Billing & Account Status
2.1 Membership Fees
Membership fees are billed monthly in advance and are due on the first day of each month unless otherwise specified in the Member's enrollment agreement.
Members are responsible for maintaining accurate billing information and ensuring timely payment.
2.2 Late Payments
Payments remaining unpaid more than five (5) calendar days after the due date are considered delinquent and subject to the applicable late fee disclosed in the Member's enrollment terms.
2.3 Returned Payments
Returned payments, insufficient funds transactions, or chargebacks may result in a $25 administrative fee, in addition to any outstanding membership charges, to the extent permitted by law.
2.4 Suspension for Nonpayment
The Hickory Hub reserves the right to suspend membership privileges, including electronic access credentials and use of shared amenities, when an account becomes delinquent, subject to applicable law and the Member's contractual rights.
For private or dedicated office memberships, suspension of building access does not automatically authorize management to take possession of an occupied office or deny lawful access to personal property.
2.5 Termination for Nonpayment
If payment has not been received by the 17th calendar day of the month, The Hickory Hub may initiate termination of the membership for nonpayment.
Termination, recovery of office possession, and handling of property remaining on the premises will be conducted in accordance with this Agreement and applicable North Carolina law.
Management may make the workspace available to another member only after it has lawfully recovered possession.
2.6 Outstanding Balances
Termination or suspension does not eliminate outstanding membership fees, authorized charges, or other amounts lawfully owed.
The Hickory Hub reserves the right to pursue collection of unpaid balances through lawful means.
3. Community Standards & Professional Conduct
Members, guests, and authorized users are expected to maintain a respectful, professional, and productive environment.
The following conduct is prohibited:
Threatening, intimidating, harassing, or engaging in violence toward another person.
Excessive noise or disruptive behavior that interferes with others.
Illegal activities or activities that create an unreasonable safety or security risk.
Damaging, misusing, or intentionally interfering with Hub property or another member's property.
Entering another member's assigned workspace without authorization.
Refusing to comply with reasonable safety or operational instructions from management.
Members must use headphones when listening to music, participating in calls, or engaging in activities that would otherwise disturb surrounding members.
The Hickory Hub may investigate reported misconduct and take appropriate action, including warnings, restrictions, suspension, or termination, based on the nature and severity of the conduct.
4. Facility Access & Security
4.1 Access Hours
Flex Desk Basic: Monday through Friday during designated business hours.
Flex Desk 24/7: Twenty-four-hour access, seven days per week.
Private Office memberships: Twenty-four-hour access, seven days per week, unless otherwise specified.
Other memberships: Access as expressly included in the selected plan.
Access remains subject to temporary closures, maintenance, emergencies, and reasonable security restrictions.
4.2 Access Credentials
Access credentials are issued for individual use and may not be shared or transferred.
Members must promptly report lost credentials, suspected unauthorized access, or security concerns.
Members may not prop exterior doors open, disable security equipment, or knowingly permit unauthorized individuals to enter the building.
4.3 Guests and Visitors
Members are responsible for the conduct of their guests and visitors.
Guests must comply with Hub policies, complete required registration procedures, and remain accompanied by their hosting member unless otherwise authorized.
Members may be held responsible for damage or violations caused by their guests.
4.4 Authorized Office Users
Private, Semi-Private, and Team Offices are restricted to the assigned member and individuals specifically authorized by management.
Add-on members receive only the access privileges assigned to them. Add-on status does not independently establish ownership of, or contractual rights to, an office or another member's property.
4.5 Surveillance
Audio and video surveillance may be used in designated common areas for security, safety, and operational purposes, subject to applicable law.
Surveillance does not guarantee prevention of theft, injury, or other incidents.
5. Private Office Use & Management Access
5.1 Permitted Use
Offices are intended exclusively for lawful professional and business activities consistent with the facility's intended use.
Residential occupancy, overnight lodging, and use of offices as sleeping accommodations are prohibited.
Twenty-four-hour access does not authorize residential use.
5.2 Office Modifications
Members may not alter, paint, drill into, modify, or install fixtures in an assigned office without prior written authorization.
Unauthorized alterations may result in restoration charges.
5.3 Management Access
The Hickory Hub may enter assigned offices when reasonably necessary for:
Emergency response or immediate safety concerns.
Fire and life-safety inspections.
Maintenance, repairs, and building system access.
Investigation of suspected hazards or material policy violations.
Other lawful purposes consistent with the Member's occupancy rights.
Management will provide reasonable advance notice when practical, except during emergencies or circumstances requiring immediate action.
5.4 Office Condition
Members must maintain offices in a sanitary, safe, and professional condition.
Members are responsible for damage beyond ordinary wear and tear caused by themselves, their employees, guests, or authorized users.
6. Fire Safety & Prohibited Equipment
The Hickory Hub is committed to maintaining a safe environment for all members, guests, and visitors. Members must comply with all applicable fire codes, electrical safety standards, building regulations, and reasonable safety instructions issued by Hub management or the appropriate fire authority.
Members are responsible for ensuring that equipment, furnishings, and activities within their assigned workspaces do not create fire, electrical, or other safety hazards.
6.1 Electrical Equipment, Surge Protectors & Power Safety
To maintain compliance with fire and electrical safety requirements, the following restrictions apply throughout The Hickory Hub, including private offices, shared workspaces, meeting rooms, and common areas.
Prohibited Electrical Equipment & Practices
Multi-Plug Adapters: Plug-in multi-outlet adapters, cube taps, wall-mounted outlet expanders, and similar devices that plug directly into a wall receptacle and provide multiple additional outlets are prohibited, regardless of whether the device includes USB charging ports.
Unauthorized Surge Protectors: Only approved, appropriately UL-listed or equivalently certified power strips and surge protectors equipped with integral overcurrent protection and a resettable circuit breaker are permitted.
Daisy-Chaining: Connecting power strips, surge protectors, or extension cords to one another is strictly prohibited. Approved power strips must connect directly to a permanently installed wall receptacle.
Extension Cords: Extension cords may not be used as substitutes for permanent wiring or installed in a manner that violates applicable fire codes.
High-Wattage Appliances: Space heaters, refrigerators, microwaves, coffee makers, and other high-wattage appliances may not be connected to power strips, surge protectors, or extension cords. Such appliances require management approval and must be connected directly to an appropriate wall receptacle.
Electrical Modifications: Members may not install, modify, replace, or alter electrical outlets, wiring, switches, circuits, or electrical panels without prior written authorization from management.
Overloaded Circuits: Members may not operate equipment that overloads electrical circuits, creates excessive heat, repeatedly trips circuit breakers, or otherwise presents an electrical hazard.
Damaged Equipment: Electrical equipment with exposed wiring, damaged cords, broken plugs, or other visible defects may not be used.
Management reserves the right to determine whether electrical equipment is appropriate for use within the facility and may require members to discontinue use of equipment that presents a safety concern or violates applicable requirements.
6.2 Fire Safety & Emergency Access
Members must maintain clear and unobstructed access to all emergency exits, corridors, fire doors, extinguishers, electrical panels, and other emergency or life-safety equipment.
The following activities are prohibited:
Blocking or obstructing emergency exits, hallways, stairways, or designated evacuation routes.
Propping open, disabling, or interfering with fire-rated doors or other fire protection systems.
Tampering with smoke detectors, fire alarms, sprinklers, extinguishers, or emergency equipment.
Storing combustible materials in electrical, mechanical, utility, or other restricted areas.
Using candles, incense, open flames, or other unauthorized ignition sources.
Storing hazardous, flammable, or combustible materials in quantities or conditions prohibited by applicable codes.
Operating equipment or conducting activities that create an unreasonable fire or life-safety hazard.
Members must promptly report suspected fire hazards, damaged electrical equipment, blocked exits, or malfunctioning safety equipment to management.
6.3 Prohibition on Sleeping & Residential Use
The Hickory Hub is a commercial coworking facility and is not approved or intended for residential occupancy.
The following are prohibited:
Sleeping or using the premises for overnight lodging.
Bringing or maintaining beds, cots, mattresses, sleeping bags, or similar sleeping accommodations.
Arranging couches, furniture, or other items for the purpose of creating sleeping accommodations.
Using private offices, meeting rooms, or shared spaces as temporary or permanent living quarters.
Twenty-four-hour building access is provided for professional and business purposes only and does not authorize overnight lodging or residential occupancy.
Management may require the immediate removal of furnishings or equipment that violate these restrictions.
6.4 Inspections & Management Authority
The Hickory Hub reserves the right to conduct reasonable fire and life-safety inspections of assigned workspaces and common areas, consistent with the Membership Agreement and applicable law.
Management may:
Require the immediate correction of identified safety violations.
Disconnect electrical equipment that presents a fire or electrical hazard.
Require removal of unauthorized or unsafe equipment.
Restrict the use of appliances, electrical devices, or furnishings that create safety concerns.
Cooperate with fire inspectors and other authorities having jurisdiction.
Establish additional reasonable safety requirements when necessary to comply with applicable regulations or official inspection findings.
When practical, management will notify members of identified violations and provide an opportunity for correction.
Equipment presenting an immediate safety hazard may be disconnected without advance notice.
Management will not assume ownership of member equipment or dispose of personal property except as permitted by applicable law and the Membership Agreement.
6.5 Violations & Enforcement
Compliance with fire and life-safety requirements is a condition of membership.
Members are responsible for violations caused by themselves, their employees, guests, or other authorized users.
Violations may result in:
Written notice requiring corrective action.
Immediate disconnection or restriction of unsafe equipment.
Temporary restrictions on use of affected areas or equipment.
Assessment of documented costs resulting from damage or authorized corrective work, where permitted by law.
Suspension or termination of membership for serious, repeated, or uncorrected violations, in accordance with the Membership Agreement and applicable law.
Members who knowingly reconnect prohibited equipment or disregard management instructions following notice may be subject to additional disciplinary action, including termination.
The Hickory Hub reserves the right to take reasonable and lawful action necessary to protect the safety of members, visitors, employees, and the facility.
7. Meeting Rooms & Shared Amenities
7.1 Meeting Room Reservations
Meeting rooms must be reserved in advance through the approved booking system.
Reservations are subject to availability, membership benefits, and applicable booking policies.
Meeting rooms are intended for meetings, presentations, collaboration, and similar activities. They may not be used as a substitute for a dedicated private office or routine individual workspace without management approval.
7.2 Fair Use
The Hickory Hub reserves the right to establish reasonable reservation limits and restrict excessive recurring use that interferes with other members' access.
Complimentary meeting room access, where included, is subject to the allowances and conditions associated with the selected membership.
7.3 Cancellation
Meeting room cancellations are governed by the applicable Meeting Room Booking Policy, including any disclosed late-cancellation fees.
7.4 Shared Spaces
Kitchens, lounges, coffee bars, printers, and other common amenities are shared resources.
Members must clean up after themselves, wash used dishes and utensils, and dispose of trash in designated locations.
Trash must not be left on floors, in hallways, or in common areas.
Members must promptly vacate meeting rooms at the conclusion of their reserved time.
8. Parking & Trailer Restrictions
On-site parking is a shared, limited resource intended primarily for standard passenger vehicles.
Trailers, equipment, oversized vehicles, or vehicles or objects occupying more than one parking space are prohibited unless expressly authorized in advance and in writing by management.
Authorization may be location-specific, time-limited, subject to additional charges, or revoked based on operational needs.
Unauthorized vehicles or equipment may be required to be removed at the Member's expense.
Any towing or removal will be performed in accordance with applicable law and posted parking requirements.
9. Mail & Deliveries
Mail and package services are available only to membership types expressly including those privileges.
Members must comply with The Hickory Hub's Mail Handling Policy.
Members are responsible for maintaining accurate mailing information and promptly updating business addresses following membership termination.
Mail forwarding, return, refusal, storage, and handling of unclaimed mail will be governed by the Mail Handling Policy and applicable postal requirements.
10. Suspension & Termination
10.1 Termination for Cause
The Hickory Hub may suspend or terminate a membership for material violations of this Agreement, including:
Nonpayment.
Serious or repeated safety violations.
Threats, violence, harassment, or other serious misconduct.
Unauthorized use or transfer of access privileges.
Illegal activities conducted on the premises.
Material damage to the facility.
Repeated refusal to comply with reasonable management instructions.
When appropriate, management may provide notice and an opportunity to correct a violation.
Immediate action may be taken when reasonably necessary to address an imminent threat to safety, security, or property, subject to applicable law.
10.2 Termination Without Cause
Either party may terminate a month-to-month membership in accordance with the applicable written notice requirements.
Fixed-term memberships remain subject to their agreed commitment and any applicable early-termination provisions.
10.3 Effect of Termination
Upon lawful termination, membership privileges and access rights end, subject to any rights concerning office possession and retrieval of personal property.
Members must return Hub-owned access devices, keys, and other issued property and remove their belongings in accordance with applicable law and the termination process.
10.4 Personal Property Remaining After Termination
Members are responsible for arranging timely removal of their personal property following lawful termination or expiration of their occupancy rights.
Management may establish reasonable procedures for scheduling property retrieval, verifying authorized representatives, and protecting facility security.
Property remaining after termination will be handled in accordance with applicable North Carolina law.
The Hickory Hub will not automatically assume ownership of, sell, dispose of, or permanently withhold personal property solely because a membership has been terminated or payment is overdue.
Any lawful storage, removal, or disposition charges may be assessed where authorized by the Agreement and applicable law.
10.5 Unavailability of the Member
If a member becomes unavailable because of hospitalization, incarceration, travel, incapacity, or another circumstance, the Member's contractual obligations continue unless otherwise terminated or modified in writing.
Management may communicate with an authorized representative where legally appropriate.
The existence of an add-on member, family relationship, or emergency contact designation does not by itself establish legal authority to remove or dispose of the primary Member's property.
11. Cleaning, Damage & Restoration
Members must leave assigned workspaces and shared facilities in reasonably clean condition.
A cleaning fee of up to $100 may be assessed for excessive cleaning beyond normal use, as disclosed in the applicable cleaning policy.
Additional documented charges may apply for damage, missing Hub property, or restoration work beyond ordinary wear and tear, to the extent permitted by law.
Members are responsible for damage caused by their guests, employees, and authorized users.
12. Insurance & Liability
Members are responsible for securing and protecting their own personal and business property.
The Hickory Hub does not provide insurance coverage for members' belongings, business equipment, or operations.
Members are encouraged to maintain appropriate business property and liability insurance.
To the extent permitted by law, The Hickory Hub is not responsible for losses arising from theft, accidental damage, interruption of business operations, or circumstances beyond its reasonable control, except where liability cannot lawfully be excluded.
Nothing in this Agreement waives rights or remedies that cannot be waived under applicable law.
13. Facility Interruptions & Emergencies
The Hickory Hub may temporarily restrict access to facilities or amenities when reasonably necessary for:
Emergency conditions.
Utility outages.
Maintenance or repairs.
Fire or life-safety concerns.
Government orders.
Security incidents.
Other circumstances beyond reasonable operational control.
Management will make reasonable efforts to communicate significant disruptions.
If a material interruption substantially prevents use of a paid membership benefit, any adjustment, credit, or refund will be determined under the applicable membership terms and law.
14. Changes to Policies
The Hickory Hub may update community rules and operational policies to address safety, security, facility operations, and reasonable shared-use expectations.
Material changes affecting membership pricing, contractual commitments, cancellation requirements, or other substantive contractual rights will be communicated in advance and implemented only as permitted by the applicable agreement and law.
The current versions of incorporated policies will be made available through The Hickory Hub's website or membership portal.
15. Incorporated Policies
The following policies, where applicable to the Member's selected services, are incorporated into this Agreement:
Guest Policy
Meeting Room Booking Policy
Mail Handling Policy
Cleaning and Damage Policy
Technology, Internet, and Printing Policies
Location-specific rules and posted safety requirements
In the event of a conflict between this Agreement and an incorporated operational policy, this Agreement controls unless a separately accepted membership schedule or service-specific agreement expressly provides otherwise.
16. Governing Law
This Agreement shall be governed by the laws of the State of North Carolina.
Any legal proceedings arising from this Agreement shall be brought in a court of competent jurisdiction in North Carolina, subject to applicable venue and jurisdiction requirements.
17. Member Acknowledgment
By affirmatively accepting this Agreement through The Hickory Hub's membership enrollment process, the Member acknowledges that they have been provided access to this Agreement and the applicable incorporated policies, understand their membership obligations, and agree to comply with these terms.
The Hickory Hub is committed to maintaining a safe, professional, transparent, and welcoming environment where businesses can succeed. We appreciate every member's cooperation in making that possible.
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The Hickory Hub — Mail Handling Policy
1. Purpose
This policy establishes the procedures for receiving, processing, storing, forwarding, and managing mail and packages on behalf of authorized members of The Hickory Hub.
Mail services are provided as a membership benefit where expressly included and are subject to applicable United States Postal Service (USPS) regulations, including Commercial Mail Receiving Agency (CMRA) requirements.
2. Mail Service Eligibility & Authorization
The Hickory Hub provides mail services to members who have:
An active membership that includes mail services.
A properly completed and verified USPS Form 1583, where required.
Valid identification and supporting documentation required by USPS.
Registered all authorized individuals and business names receiving mail.
Provided current contact information and a forwarding address.
Mail will only be processed for individuals and businesses authorized to receive mail through The Hickory Hub.
Members are responsible for notifying management of changes to their business name, authorized recipients, mailing address, or contact information.
The Hickory Hub may require updated documentation to maintain compliance with postal regulations.
3. Mail Acceptance & Delivery
Dedicated Office Members
Mail will ordinarily be placed directly inside the member's assigned office.
Members are responsible for regularly checking and retrieving their mail.
Individual delivery notifications may not be provided.
Oversized packages, accountable mail, or items requiring special handling may be retained at a designated location for pickup.
Virtual Office & Flex Members
Members will ordinarily receive notifications when mail is processed.
Available mail information may be accessed through the member portal or mobile application.
Mail may be retrieved during regular business hours unless alternative arrangements have been approved.
Notifications are provided as a convenience and are not guaranteed to occur immediately upon carrier delivery.
Members remain responsible for monitoring and retrieving their mail.
4. Mail Handling Services
Depending on membership benefits and applicable fees, members may request:
Mail Pickup: Collection of mail in person by the member or an authorized representative.
Mail Scanning: Opening and electronic scanning of designated mail items following the member's express authorization.
Secure Shredding: Destruction of designated mail items upon the member's specific written authorization, where legally permitted.
Mail Forwarding: Remailing eligible items to an authorized address, subject to postage and applicable handling charges.
The Hickory Hub will not open sealed mail for scanning without appropriate authorization.
Members are responsible for the accuracy of forwarding instructions and delivery addresses.
5. Mail Storage & Collection
To maintain adequate storage capacity:
Members are expected to retrieve or provide handling instructions for mail within 30 days of receipt.
Courtesy reminders may be issued after 30 days.
Additional notices may be provided for mail remaining uncollected after 45 days.
Members may be required to arrange forwarding or another authorized handling method when accumulated mail exceeds reasonable storage limits.
The Hickory Hub may establish reasonable storage or handling charges, provided such charges are disclosed in advance.
Mail will not be destroyed solely because it has remained uncollected for a specified period.
6. Packages & Oversized Deliveries
The Hickory Hub may accept packages addressed to authorized members, subject to reasonable operational limitations and carrier requirements.
Members must arrange timely collection of packages.
The Hickory Hub may decline discretionary package-handling services for oversized, hazardous, perishable, improperly addressed, or otherwise unsuitable deliveries, to the extent permitted by applicable carrier and postal requirements.
The Hickory Hub does not provide refrigerated storage or specialized handling for temperature-sensitive items.
Members are responsible for additional costs associated with authorized forwarding, storage, or special handling.
7. Inactive, Suspended & Terminated Memberships
Termination or suspension of membership does not eliminate mail-handling obligations imposed by applicable USPS regulations.
Upon termination:
Regular membership mail services and associated benefits will end, except for services required by applicable postal regulations or expressly agreed upon in writing.
The member must provide and maintain a valid forwarding address or authorized electronic delivery information.
Where CMRA regulations apply, The Hickory Hub will remail eligible mail for at least six (6) months following termination, unless the member has provided legally permissible written instructions directing otherwise.
Remailed items requiring physical delivery must bear new postage.
Members remain responsible for applicable postage and authorized handling charges.
After the required post-termination period, mail will be handled according to applicable USPS requirements.
The Hickory Hub will not automatically destroy or refuse mail solely because a membership has ended.
Members must promptly update their business records, vendors, customers, and other contacts to discontinue use of The Hickory Hub's address following termination.
8. Unclaimed & Undeliverable Mail
Mail that cannot be delivered, forwarded, or otherwise processed will be handled according to applicable USPS requirements and valid member instructions.
Mail addressed to an individual or business for whom The Hickory Hub has no required postal authorization will be returned to the responsible Post Office in accordance with USPS procedures.
Mail for former members will be processed according to the applicable post-termination requirements.
The Hickory Hub will not independently dispose of USPS mail contrary to postal regulations.
9. Authorized Representatives
Members may designate individuals authorized to collect mail or request specific mail-handling services.
Management may require identification and verification of authorization before releasing mail or packages.
An individual's status as an employee, spouse, family member, or additional workspace user does not automatically authorize that person to access another member's mail.
Authorization may be revoked or modified by the person or entity legally entitled to control the mail, subject to applicable law.
10. Prohibited Uses
Members may not use The Hickory Hub's mailing address:
For unlawful, fraudulent, or deceptive activities.
To receive mail for unauthorized individuals or businesses.
In violation of applicable USPS regulations.
To falsely represent an active business presence or membership after termination.
For deliveries involving prohibited or hazardous materials.
The Hickory Hub may report suspected unlawful activity to appropriate authorities when legally justified.
11. Liability & Responsibility
The Hickory Hub will exercise reasonable care when handling mail and packages.
However, to the extent permitted by law, The Hickory Hub is not responsible for:
Carrier delays, errors, or failures occurring before delivery to the Hub.
Loss or damage resulting from incorrect addresses or forwarding information supplied by members.
Delays caused by circumstances beyond the Hub's reasonable control.
Losses resulting from a member's failure to retrieve mail or provide required instructions, except where liability cannot lawfully be excluded.
The Hickory Hub does not guarantee delivery times or uninterrupted carrier service.
12. Policy Acknowledgment
By enrolling in or utilizing mail services, members acknowledge and agree to comply with this policy and applicable USPS requirements.
Members understand that termination of membership does not automatically eliminate postal handling requirements and that forwarding, postage, and other authorized charges may apply.
The Hickory Hub is committed to providing reliable, professional, and secure mail services while maintaining compliance with applicable postal regulations.
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Refreshments & Snack Policy
The Hickory Hub is pleased to provide complimentary refreshments, including coffee, tea, water, sodas, and light snacks, as a courtesy to our members while using the facility.
To ensure these amenities remain available for everyone, the following guidelines apply:
Member Refreshments
Complimentary refreshments are intended for members to enjoy while actively using The Hickory Hub.
Refreshments are provided for reasonable personal consumption and are not intended to replace meals, supply personal inventories, or be taken home.
Sodas and snacks must be consumed on-site and may not be taken to-go.
Refreshments are subject to availability and may vary by location.
Guest Refreshments
Members are welcome to offer complimentary coffee, tea, and water to their guests.
Sodas and snacks consumed by guests may be charged to the hosting member's account at the applicable à la carte rate.
Members are responsible for any authorized refreshment charges incurred by their guests.
Fair Use
Refreshments are a shared amenity and are provided on a reasonable-use basis.
Members may not remove refreshments in bulk, stockpile items in private offices, or distribute complimentary refreshments outside The Hickory Hub.
Management reserves the right to address excessive use or misuse of complimentary refreshments, including limiting access to these amenities when necessary.
Courtesy & Cleanliness
Please dispose of trash properly and clean up spills or messes.
Members should leave the coffee bar and refreshment areas clean and ready for the next person.
We appreciate everyone's cooperation in keeping refreshments available and enjoyable for the entire Hub community!
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Purpose
To maintain a professional and equitable workspace for all members, The Hickory Hub allows members to host guests for collaboration, meetings, or short visits while ensuring that extended or recurring workspace use is properly covered under a Day Pass or Membership Add-On.
1. Guest Access
Members are welcome to bring guests, employees, or contractors into the space as Member Affiliates for the purpose of collaboration, meetings, or project discussions.
Guests must sign in upon arrival at the designated kiosk in the front lobby.
Guests must remain accompanied by the hosting member while on-site.
2. Duration & Day Pass Requirement
If a guest remains in the workspace for more than two hours and is not part of a scheduled meeting room booking, they are considered a Day User, unless approved otherwise.
A Guest Day Pass ($20) must be purchased by the hosting member for any guest who remains beyond the two-hour window.
Guests using the workspace independently, even within a member’s private office, are subject to the Day Pass requirement.
3. Recurring or Ongoing Use
Guests are intended for occasional visits only.
If a guest begins using the space regularly or repeatedly (e.g., multiple days per week), they must either:Obtain their own membership, or
Be added under the member’s account as a Member Add-On ($100/month).
The Hub reserves the right to restrict or deny guest access in cases of excessive or recurring use that falls outside the intent of this policy.
4. Amenities
Guests are welcome to enjoy complimentary hot beverages and water during their visit.
Sodas and snacks are available on-site and will be added to the hosting member’s invoice a la carte.
This ensures hospitality while maintaining accurate accounting for shared amenities.5. Accountability
The hosting member is responsible for ensuring that all guests adhere to Hub policies, including conduct, confidentiality, and appropriate use of amenities.
Unregistered guests or those found using the space without proper authorization may result in fees being applied to the hosting member’s account.6. Purpose & Fairness
This policy helps keep access fair for all members, ensures resources are available to those who contribute to the space, and maintains the collaborative, professional environment that defines The Hickory Hub.
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Printing Policy
The Hickory Hub provides printing services for Members as an included amenity. Printing is tracked individually by user.
Included Monthly Printing
Printing allowances reset on the 1st of each month and do not roll over.
The following membership types receive unlimited black & white printing and a limited monthly allotment of color printing:
Flex 24/7 Members
Semi-Private Office Members
Private Office Members
Color printing allowances are determined by membership type.
Color Printing Overages
Once a Member exceeds their included color printing allotment, additional color pages will be billed at:
$0.25 per color page
All printing activity is automatically tracked through the Hub’s print management system.
Fair Use
Printing is intended for reasonable business use. Large or high-volume color print jobs (such as marketing flyers, manuals, or bulk handouts) should be coordinated with management in advance.
General Guidelines
Printers default to black & white and duplex when available.
Members are responsible for retrieving print jobs promptly.
The Hub is not responsible for print errors caused by incorrect file setup or print selections.
Policy Enforcement
The Hickory Hub reserves the right to review usage and limit or suspend printing privileges in cases of misuse or abuse.
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Signage Policy
At The Hickory Hub, we want to maintain a welcoming, professional, and safe environment for all members, guests, and the community. To keep our space consistent and compliant with the City of Hickory’s ordinances, we have established the following signage policy:
❌ Signs Not Permitted
No signs are allowed in the City right-of-way, including sidewalks or grassy strips along Main Ave NE.
No signs may be placed on utility poles or landscaping.
Unauthorized signage will be removed without notice.
✅ Signs Permitted
Members and visitors may only use approved signage provided by The Hickory Hub.
Additional or custom signage must be pre-approved by Hub management before placement.
Approved signs must be placed entirely on Hub property and at least 5 feet back from the public sidewalk/right-of-way, in designated zones only.
Signs may not obstruct walkways, parking areas, or visibility for drivers and pedestrians.
⚖️ City of Hickory Ordinance Reference
The City of Hickory prohibits temporary signage in the public right-of-way. The right-of-way includes the street, curb, sidewalk, and the grassy strip between the curb and private property line. Signs placed in this area may be removed by City enforcement without warning.
📌 Summary
We value our community and want to ensure The Hickory Hub stays safe, attractive, and compliant. If you are hosting an event or meeting and need signage, please contact Hub management so we can provide the proper options.
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Technology, Internet & Network Usage Policy
1. General Technology Services
The Hickory Hub provides wireless internet access, printing systems, and shared network resources as amenities for authorized members and guests.
The Hub maintains a professionally managed network environment; however, it does not guarantee compatibility with every device, operating system, application, or software configuration.
Members are responsible for ensuring their devices are properly configured, maintained, and capable of connecting to the available systems.
The Hickory Hub does not provide individual technical support for members' personal hardware, software, operating systems, or device configurations.
2. Internet & Network Availability
Internet access, printing services, and other shared technology systems are provided on an as-available basis.
Services may be temporarily interrupted due to maintenance, equipment failures, upgrades, power outages, cybersecurity incidents, or third-party service provider disruptions.
The Hickory Hub does not guarantee uninterrupted connectivity, minimum internet speeds, or compatibility with specific business applications.
To the extent permitted by law and the applicable Membership Agreement, The Hickory Hub is not responsible for business interruptions, lost productivity, or other losses resulting from temporary technology outages.
Members requiring uninterrupted internet access for critical business operations are responsible for maintaining appropriate business continuity arrangements approved by management.
3. Prohibited Network Equipment
To protect network reliability, cybersecurity, electrical capacity, and shared infrastructure, members may not install, operate, or connect the following equipment without prior written authorization from management:
Personal wireless routers or access points.
Wi-Fi repeaters, extenders, or mesh networking systems.
Cellular gateways, dedicated hotspots, or independent internet distribution systems.
Modems or third-party internet service connections.
Network switches, servers, or other equipment connected to Hub-managed network infrastructure.
Equipment designed to bypass, intercept, interfere with, or alter Hub network security or access controls.
These restrictions apply throughout the premises, including private offices, shared workspaces, meeting rooms, and network or IT rooms.
Personal cellular hotspot use is also subject to management approval when it creates an independent wireless network within the facility.
Members may not access, modify, disconnect, or install equipment within Hub network closets, telecommunications rooms, electrical rooms, or other restricted infrastructure areas.
4. Network Security & Acceptable Use
Members must use Hub technology resources responsibly and in compliance with applicable laws.
The following activities are prohibited:
Attempting to access another member's devices, files, accounts, or network traffic without authorization.
Conducting unauthorized network scanning, penetration testing, or security assessments.
Distributing malware, malicious software, or other harmful content.
Circumventing network authentication, access controls, or security restrictions.
Sharing personal network credentials with unauthorized individuals.
Using Hub systems for unlawful activities.
Operating devices or applications that materially degrade network performance or interfere with other members' connectivity.
Attempting to access or interfere with Hub-managed network infrastructure.
Members are responsible for maintaining appropriate cybersecurity protections on their own devices, including software updates, antivirus protection where appropriate, and secure authentication practices.
5. Bandwidth & Fair Use
Internet access is a shared resource intended to support normal professional and business activities.
The Hickory Hub reserves the right to manage network traffic, implement reasonable bandwidth limitations, and restrict activities that materially interfere with network performance.
Excessive bandwidth consumption, unauthorized hosting services, or continuous high-volume network activity may be restricted when necessary to maintain reliable service for other members.
6. Printing & Shared Technology
Printing services are available according to the benefits, allowances, and charges associated with each membership.
Members are responsible for ensuring their devices are compatible with the available printing systems.
Members may not tamper with, modify, relocate, or interfere with shared printers, network devices, or other technology equipment.
Printing charges, usage allowances, and applicable restrictions are governed by the selected membership plan and any published printing policies.
7. Privacy & Data Security
The Hickory Hub maintains reasonable administrative and technical safeguards for its managed network infrastructure.
However, members acknowledge that shared internet access does not guarantee absolute security or confidentiality.
Members are responsible for protecting their own business information, devices, accounts, and sensitive data.
The Hickory Hub does not routinely access or inspect members' personal files or private communications. Network activity and technical information may be monitored or logged to the extent reasonably necessary for security, troubleshooting, network administration, and compliance with applicable law.
8. Unauthorized Equipment & Enforcement
Management reserves the right to disconnect, disable, or require removal of unauthorized equipment or devices that present a security risk, interfere with network operations, or violate this policy.
When reasonably practical, management may provide notice and an opportunity to correct the violation.
Immediate disconnection may occur when necessary to protect network security, service continuity, or facility infrastructure.
Installation or continued operation of prohibited equipment after notice, or any intentional interference with Hub technology systems, may constitute a material violation of the Membership Agreement and result in suspension or termination.
Any physical removal or handling of member-owned equipment will be performed in accordance with applicable law and the Member's contractual rights.
9. Policy Acknowledgment
By accessing or utilizing The Hickory Hub's internet, printing, or shared technology resources, members agree to comply with this policy.
The Hickory Hub is committed to maintaining a reliable, secure, and professionally managed technology environment for all members.